Connect your email address to RecruitBot
Ensure you are logged in to the RecruitBot app.
Select your email address from the upper right corner, or, alternatively, click on the 'Step 2: Linking Your Email' button on the getting started section.
Select Settings from the dropdown menu.
Scroll down to the email linking section, and click either Gmail or Microsoft to link to your appropriate email provider.
Follow the prompts to log in and link your email address and you’re all set! Just accept the connection and your email is connected.
NOTE: An email address can NOT be linked to multiple RecruitBot accounts, so if you find you can't link your email, ensure you aren't trying to link with an account that's already synced. Also check with your IT department to ensure there aren't any internal blocks or firewalls preventing you from linking your email. This is common among corporate organizations using Microsoft Outlook/365 accounts.
Your email is now authenticated.
Occasionally, an email account will get 'unlinked' - either due to the attached email account not being configured correctly or an issue with the attached email account. In this case, the email account will need to be 'relinked' as in the process above.
If the issue is with an email account being unlinked multiple times, it's possible the Gmail or Microsoft account is incorrectly configured - and might not be usable as an email account. If so, you'll need to choose another email account to send outreach from RecruitBot.
Email Privacy and Security
Overview
RecruitBot interacts with your email account in two ways: sending and receiving data.
When we send emails to candidates, we log it to RecruitBot, so you can see the conversation history, which is especially important when sending emails on behalf of others.
When emails are received from candidates, we also log them to RecruitBot. Similarly, when sending, we do it so you can review the entire conversation history, especially if the candidate responds to a user you sent 'on behalf of' because you likely don’t have direct access to that email address. In addition, we need to know when a candidate has responded so we can stop the drip campaign that’s being sent out, and flag it for you to respond to them.
Security
We care deeply about security and constantly monitor and improve our security practices. For an overview of our security policy, including a discussion of our 3rd party penetration testing and SOC2 compliance, you can find it here. We are happy to provide documentation as part of your assessment of RecruitBot prior to any purchase of the software.
When it comes to security, we follow the principle of least privilege, whereby we only access the minimal information we need. When connecting to your Google or Office365 accounts we leverage OAuth, which enables you to delegate access to RecruitBot and revoke it at any time without having to change your own credentials. Our email partners allow us to access the data in two parts; essentially like an envelope (headers) and a letter (content). The email headers contain information such as the from and to fields, as well as the subject line. When you send or receive an email, we are notified only of the headers, and we request the content only for candidate responses. Emails not sent via Recruitbot are never even requested by our system.